I recently received get this frantic message from a client who owns a Guest House in Port Elizabeth; “My booking requests from my web site were non-existent for a couple of weeks and a regular client has just let me know that the booking form on my web site does not work!”
This Guest House web site runs on a Studiopress WordPress theme and utilises Gravity Forms for bookings. With any dynamic web site like WordPress one is required to check for plugin and core updates on a regular basis – if you don’t you run the real risk of your web site not running optimally and losing business.
Here is a quick user guide to solving such a problem:
- Get into the habit of checking that the dynamic portions of your site do work – like the booking and contact forms.
- If someone says a form does not work test it yourself.
- Do not always assume the worst if the form doesn’t work – check if an update is available as that will normally sort any problems out.
- If an update doesn’t work then it is possible that you have a conflict with one or other plugin and you will need to deactivate ALL your plugins except the one you have problems with and then check again.
- If the problem persists deactivate your theme and activate one of the standard WordPress themes.
- If that still does not work then revert to the plugin provider giving as much info as possible – WP version as well as plugins and versions used.
- Or you could pay your webmaster to do it for you.